Customer Service: Why 76% of Your Customers Will Leave You

Customer Service: Why 76% of Your Customers…

How many times have you called a customer service line (for any reason) and had a flawless experience? Okay, now how many times have you called a customer service line and had a terrible experience? Odds are you’ve had more bad experiences with customer service interactions than you have good. So why is that? Ovum and LogMeIn conducted a study to see how customer service experiences are affecting their customers. Within the study they looked at the time it takes to speak with a customer support representative, how customer service directly impacted customer loyalty and what channels customers are using to seek out support. According to the study, 76% of customers stop doing business with a brand following a bad experience and 50% of…Read More


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